HelpMaster | Helpdesk and Service Management Software

Windows & Web

HelpMaster can be used via the powerful Windows desktop client, or via a web portal

Affordable

Simple and transparent licensing. Get everything for $54 per user per month. That’s it.

ITIL Ready

Implement best-practice ITSM processes such as incident, problem and change management

Enterprise Service Management

Streamline your organization’s support and service operations. Designed to include and extend beyond traditional IT helpdesk, HelpMaster empowers every department—HR, Finance, Facilities, and more—to deliver efficient, seamless services. With robust self-service capabilities, employees can easily submit requests, access knowledge base articles, and track progress, all from a unified portal. By centralizing service delivery and automating workflows, our HelpMaster enhances collaboration, reduces response times, and improves satisfaction across the enterprise. Tailored for on-premise deployments, this scalable solution adapts to your organization’s unique needs, driving operational excellence at every level - all at a reasonable price.

"It’s a pleasure [to submit a testimonial for HelpMaster]. I really enjoyed your support considering the distance and have enjoyed working with your system over the years. [PRD Software] have always been very helpful and supportive."

Mike Moore, Service Management Consultant - Banking Machine Services

Self-service web portal with Request Catalog

Give your staff, clients and business partners access to your service desk with a slick, modern web portal that will allow them to request services and support as well as gaining access to your corporate knowledge base, news and information and more.

"I really like this package. Simple enough to be very user friendly and complex enough to satisfy my reporting and communication needs"

Chris - Canada

No-code workflow and process automation

Build process and workflow into key business operations with a drag-n-drop visual interface

Drag 'n drop workflow objects

Select from over 50 workflow objects to build a process. Use branching, variables, email, approvals, checklists and more

Code-less configuration

No coding is required - just configure each workflow object and connect it to the next workflow step. Easy!

Build processes for IT, HR and Facilities

Create workflow for a range of business processes.

Digital Transformation

Convert legacy forms and spreadsheets into digital workflows

The flexibility of the application is second to none and the foundation for this success is their support. So many applications offer flexibility without the foresight of supporting users through their customisations. PRD have always responded promptly to requests for assistance in all areas including your custom changes which makes them a rare breed in the software vendor market.

Shaun C. - Guide Dogs Australia

The use of the email manager and priority manager modules has allowed ASI to implement a high level of automation in its ticket logging and ticket management processes thereby reducing the reliance on telephony, improving accuracy and improving our ability to effectively manage SLAs.

John Suhle - ASI Solutions

After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster Pro. We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, well written and is greasing the wheels of our customer support operations every single d

Chris Deegan - Rutledge Engineering

We have been using the HelpMaster helpdesk software for the past 3 years to help support over 200 of our branches and satellite locations around the world. Before HelpMaster , we used a system that was developed in-house, and only allowed us to achieve our basic business objectives. With the implementation of HelpMaster, we have been able to put in place a dynamic work flow environment that has streamlined our business practices. This in turn increased business productivity across all of our sites.

Ross Gagic - Coates Australia

Better Service Management