Extensive Reporting

HelpMaster ships with over 100 different types of reports.  Some are detail reports, others are statistical in nature.  Whatever you wish to report on, the chances are HelpMaster Pro contains a report that answers your question, or comes close to it.

Report technology

All of the reports that ship with HelpMaster are created using the award-winning, industry standard Crystal Reports.  This means that if you currently have a copy of Crystal Reports, you can create and modify existing reports to meet your exact business requirements.  The HelpMaster database contains all of the reporting views and queries, already pre-made, so all you have to do in most cases is simply point Crystal Reports to a view, and then format the report to how you want it.

Here are some examples:

Statistical Reports

  • New Jobs logged or Closed
  • Per hour
  • Per day
  • Per week
  • Per month
  • Per quarter
  • Per year
  • Per Staff member
  • Per Skill group
  • Category Grouping Count

Detailed Reports

  • Full job report
  • Full job report Asset details
  • Client history reports
  • Site history reports
  • Monthly Action log reports financials

Service Level Agreement Reports

  • Hours to close job vs Closed by
  • Hours to close job vs Job Type
  • Hours to close job vs Priority
  • Days to close job vs Priority
  • Days to close job vs Job Type
  • Days to close job vs Closed by
  • Client Job History with SLA Dates
  • Site Job History with SLA Dates

Time Distribution (trend analysis) Reports

  • 12 week overview. Job type Skill group
  • 6 month overview. Job type Skill group
  • Time distribution grouped by Closed by
  • Time distribution grouped by Contact type
  • Time distribution grouped by Job Type
  • Time distribution grouped by Priority
  • Time distribution grouped by Logged by

Client Reports

  • Detail reports
  • Single line reports
  • Address reports

Job Summary Reports

  • Single line reports
  • Age of job reports
  • Client Job description reports
  • Time and cost charts reports
  • Jobs grouped by Site

Category Comparison Reports

  • Job category overview
  • Job status vs Assigned to Cross-tab
  • Job Status vs Job Type Cross-tab
  • Job Type vs Assigned to Cross-tab
  • Priority vs Job Status Cross-tab
  • Priority vs Job Type Cross-tab

“Top 10” Reports

  • Top job issues
  • Top clients for logging jobs
  • Top sites for logging jobs
  • Top job types

Asset Reports

  • Detail reports
  • Single line reports
  • Helpdesk History reports
  • Client ownership reports

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