Keep your customers informed at every stage of the job lifecycle with customized, HTML email.
HelpMaster features a powerful template-based email notification system that will automatically send email to your customers whenever their job is actioned. Users of HelpMaster can compose their own email, or choose from a wide range of pre-made email templates.
HelpMaster featues over 50 email "tags" that can be inserted into the subject and body of each email. When the email is sent, these tags are replaced with contextual information relating to the job, client, asset, site or other information. This allows users and system administrators to set up a complete library of rich email templates that can be used in many situations.
HelpMaster supports a wide range of MAPI-compliant email systems such as Microsoft Outlook and Outlook Express, Exchange Server, Lotus Notes, Groupwise, Gmail, Hotmail many more.
ITIL® - "ITIL® is a Registered Trade Mark of AXELOS Limited."