HelpMaster delivers outstanding helpdesk and service desk flexibility and configurability out of the box.  No coding is necessary to create rich business workflow patterns and a high level of automation.

Core functions within HelpMaster are: 

  • Extensive reporting - reports with user defineable filters for all types of helpdesk statistics and ITIL metrics

ITIL® - "ITIL® is a Registered Trade Mark of AXELOS Limited."